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Something is not working as it should? We can help. Tell us what the problem is and we will reply by e-mail within 2 business days. The more detailed your report, the faster we can fix it.
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Report a bug
A module you bought is not working as expected? Send us a bug report by e-mail – the message template is filled in for you.
Send a bug report💬
I have a question
A question about installation or setup, or something you would like to know before buying? Contact us on our contact page.
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Request custom development
Need a change to one of our modules or a completely new feature? Request a quote using the form at the bottom of this page.
Request a quoteUrgent? For a system outage or an error that blocks your business, call us Monday to Friday, 8:00–20:00 (CET).
+36 30 516 2793Before you write to us
Quick checks
- Clear the PrestaShop cache (Performance menu).
- Update the module to the latest version with Webstart Updater.
- Check whether the problem also appears in a private browser window.
- If you can, enable debug mode and copy the exact error message.
What to include in your report
- Module name and version
- PrestaShop and PHP version
- The domain the licence belongs to
- Order number, if the issue relates to an order
- What happens and the steps to reproduce it
- A screenshot or the exact error message
Support and bug fixes for the first year are included in the price. If we cannot fix the issue within 30 days of purchase, we refund the price of the module. After support has expired, bug fixes are charged.
Need custom development or a module change?
Briefly describe what you need and we will get back to you with a quote. If possible, include your store URL and PrestaShop version.