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What is the 24h Stability Guarantee?
Your website or online store is under continuous monitoring. If it goes down, we know within 60 seconds and start fixing it right away during our availability hours. Outages stay rare and short – because your website exists to make money for you every minute.
What the EXTRA plan includes
- 🗓️ Availability: every day, 7:00–19:00 CET
- 🛒 Monitoring for 1 website or online store, 3 page types
- ➕ Everything in BASIC
- 🔐 SSL certificate monitoring
- 📅 Weekend on-call
Included in every plan
- ⏱️ Downtime detection within 1 minute: if your system goes down, we know about it within 60 seconds.
- 🛠️ Immediate troubleshooting: during the availability hours we start fixing the problem within 1 minute at the earliest and 1 day at the latest.
- 📊 Your own status page: see exactly whether everything is running fine.
- 📋 Access to our project management system: to report issues and follow their fixes.
- ✅ Reliable operation: during the subscription we fix every error that is necessary for reliable operation.
Plans compared
| BASIC | EXTRA | VIP | |
|---|---|---|---|
| Availability (CET) | Mon–Fri 9:00–18:00 | every day 7:00–19:00 | every day 0–24 |
| Monitored systems | 1 website | 1 website or online store | 2 websites or online stores |
| Monitored page types | 1 | 3 | 5+ |
| 24/7 system monitoring | ✔ | ✔ | ✔ |
| Website monitoring | ✔ | ✔ | ✔ |
| System error logging | ✔ | ✔ | ✔ |
| SSL certificate monitoring | – | ✔ | ✔ |
| Weekend on-call | – | ✔ | ✔ |
| Cron job monitoring | – | – | ✔ |
| Keyword monitoring | – | – | ✔ |
| Night-time on-call | – | – | ✔ |
Page type: a type of page on your website or store, such as the home page, product page, category page or contact page.
Subscription and getting started
Annual subscription: you pay for the first year when you order, after which it renews automatically every year and can be cancelled at any time. After your order we agree by e-mail on the site to be monitored and the access we need. For three or more systems, ask for a custom quote.